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Customer Appreciation Letters

In addition to providing outstanding customer satisfaction through excellent customer service, CenterPoint Energy employees find other opportunities to be "Always There." The following examples were reported by happy customers:

CenterPoint Energy crews retrieve high school students' science project from power lines.
Ryan Baker, a service technician in Jonesboro, Ark., was thanked for helping a young child find his way home.
With darkness threatening opening day, CenterPoint Energy gets that lights back on at a youth baseball field damaged by Hurricane Ike.
A sampling of customer letters thanking CenterPoint Energy employees for their efforts to restore power following Hurricane Ike.
The Director of Student Services at Bishop T.K. Gorman Catholic School in Tyler, Texas, was inspired by the kindness of a CenterPoint Energy employee.
CenterPoint Energy received a thank-you letter from the pastor of a church for delaying electric service work so that the congregation could worship without interruption.
Several customers responded favorably to a CenterPoint Energy newsletter story chronicling the company's role in the rescue of a baby owl.
The mayor of Carlisle, Ark. praised CenterPoint Energy employees for helping clean up the city after it was hit by a tornado.
A customer in Sealy, Texas, thanks CenterPoint Energy for creating a "win-win" of improved reliability and safety by trimming trees.
A development project manager for Panera, LLC sent a letter to praise Tracey Lang, CenterPoint Energy construction inspector in Houston.
Entergy utility foreman, Mike Jones, praises CenterPoint Energy's mutual assistance team that helped repair electric facilities along the upper Texas coast following Hurricane Humberto.
The American Red Cross Twin Cities Area Chapter wrote to thank CenterPoint Energy for the use of the company's parking lot near its water treatment facility along the Mississippi River during bridge collapse recovery operations.
Mississippi employee addresses gaslight problem, answers questions, and takes extra steps to maintain a corroding meter.
Service technician in Houston fixes customer's gas leak, installs new meter, and goes above and beyond in response to additional customer needs.
CenterPoint Energy crew upgrades electric service at customer’s home in time to light up backyard wedding.
CenterPoint Energy team works over the holiday to limit service interruption to manufacturing plant.
CenterPoint Energy shareholder compliments Investor Relations for the effective management of accounts.
Electric Operations employee praised for exceptional work in land development project.
Minnesota family safer thanks to employee’s knowledge of the dangers of carbon monoxide.
A Houston-area customer notes years of outstanding customer service.
When a motorist was stranded due to a flat tire, CenterPoint Energy employees passing by stopped to lend a hand to a woman in need.
Employee praised for his skill and professionalism also impresses customer by enjoying his work.
Louisiana crews work quickly and efficiently to enable heavily traveled road to reopen.
Traveling to Oklahoma after a winter storm, CenterPoint Energy electric crews impressed locals with their competence and initiative to go beyond the call of duty.
Community Relations elementary school electrical safety presentation teaches students valuable lessons about playing it safe around electricity.
A resident of Prairie Grove, Arkansas, was so impressed with CenterPoint Energy's effort following a recent ice storm, which caused more than 100,000 power outages, that she sent the company a thank-you e-mail.