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Service and Leadership Awards
Operational Excellence & Customer Satisfaction

CenterPoint Energy's vision is to become America's leading energy delivery company ... and more. To reach this goal, and to ensure the highest quality of services to our customers, we strive for operational excellence in all areas of our business.

  • Industry Leadership Award for Grid Optimization finalist, Platts Global Energy Awards, 2013
  • Top 50 Pioneers for Smart Grid 2013, Smart Grid Today, 2013
  • Distinguished Service Award to CEO David McClanahan, American Gas Association, 2013
  • Apex Award for smart grid telecommunications, Utilities Telecom Council, 2013
  • New Frontier Partners Award, eMeter Corp., 2013
  • Industry Excellence Award for Substation Operations, Southeastern Electric Exchange, 2013
  • Industry Excellence Award for Risk Management, Southeastern Electric Exchange, 2013
  • Griddie Award for Excellence in Communications finalist, Association for Demand Response and Smart Grid, 2013
  • CLEAR Consumer Education Award finalist, Smart Grid Consumer Collaborative, 2013
  • 2nd Place, South Region, J.D. Power & Associates Gas Utility Residential Customer Satisfaction, 2013 
  • 2nd ranked Investor Owned Utility, American Customer Satisfaction Index (ACSI), 2013 
  • Emergency Assistance Award, Edison Electric Institute, 2012
  • Integrity Award finalist, Better Business Bureau of Minnesota and North Dakota, 2012
  • Leadership Award, International Economic Development Council, 2012
  • Top Utility in Economic Development, Site Selection Magazine, 2012 
  • Top Workplace, Houston Chronicle, 2012
  • 2nd ranked Investor Owned Utility, American Customer Satisfaction Index (ACSI), 2012
  • 1st Place, Midwest Region, J.D. Power & Associates Gas Utility Residential Customer Satisfaction, 2012 
  • 1st Place, Midwest Region, J.D. Power & Associates Gas Utility Residential Customer Satisfaction, 2011
  • Super Service Award for Home Service Plus, Angie’s List, 2011
  • Excellence in Practice Award, American Society of Training and Development, 2011
  • Top 100 Military Friendly Employers, G.I. Jobs Magazine, 2011 
  • Patriot Award, Employer Support of the Guard and Reserve (ESGR), 2011
  • Business Excellence in Workplace Flexibility, Alfred P. Sloan Foundation, 2010-2011
  • Excellence in Substations Award, PA Consulting Group, 2010
  • Addy Awards, Houston Advertising Federation, 2010
    • Best of Show for Interactive Annual Report
    • Gold Addy for Annual Report
    • Silver Addy (2) for Energy InSight 
  • Southern Gas Association Residential Best Practice Award for 2009 "Don't Be Left in the Dark" natural gas generator marketing program 
  • Walter J. Bennett Public Service Award, for Hurricane Workshop support, National Weather Association, 2009
  • Apex Award, for communications support following Hurricane Ike, Utilities Telecom Council, 2009
  • Excalibur Awards, Public Relations Society of America, 2009
    • Gold - Crisis Management/Response for the Hurricane Ike Crisis Communications Program
    • Silver - Internal Communications Campaign for the Hurricane Ike Internal Relations Campaign
    • Silver - Integrated Marketing Campaign for the Grillin’ and Chillin’ with the Astros campaign
    • Silver - Collateral Specialty Item for the Hurricane Ike Commemorative Gift
    • Bronze - Internal Newsletter for the Hurricane Ike Internal Newsletters
  • Crystal Awards, American Marketing Association, 2009
    • Online - Blog or Newsletter - Hurricane Ike SharePoint Site
    • Employee Relations Campaign - Hurricane Ike Internal Communications Campaign
    • Promotional Item - Hurricane Ike Commemorative Gift
  • Bronze Quil Awards, International Association of Business Communicators (IABC), 2009 
    • Award of Excellence- Crisis Communications (Hurricane Ike)
    • Award of Excellence - Employee Communications (Hurricane Ike)
    • Award of Excellence - Electronic & Digital Communications (Hurricane Ike Web site)
  • Best of Texas Silver Spur Award (for CenterPointEnergy.com/stormcenter/ike Web site), Texas Public Relations Association, 2009.
  • Emergency Recovery Award, (Hurricane Ike) Edison Electric Institute, 2008
  • Emergency Assistance Award, Edison Electric Institute, 2008
  • Outstanding Achievement Award for Public Awareness, National Hurricane Conference, 2008
  • Technology Transfer Award, Electric Power Research Institute, 2008.
  • ECHO Awards Certificate of Excellence (for Home Service Plus®) Direct Marketing Association, 2008.
  • Gas Utility Residential Customer Satisfaction - 1st place award Midwest Region, J.D. Power and Associates, 2008.
  • Magna Stella Pro Bono Award, Texas Access to Justice Commission/Texas General Counsel Forum, 2008.
  • Marketing Best Practices Award (for Luxury on Demand), Southern Gas Association, 2008.
  • 35W Bridge Collapse Service Award,   Minneapolis Police Dept., 2008
  • CFO of the Year, Large Public Company, Houston Business Journal, 2008
  • Addy Awards, Houston Advertising Federation, 2008
  • Gold Addy for electric safety in the home
  • Silver Addy for Energy Star
  • Citation of Excellence for natural gas marketing
  • Citation of Excellence for electric safety on the jobsite
  • Emergency Assistance Award, Edison Electric Institute, 2007  
  • Exemplary Program Award (For Foodservice Rebate Program) American Council for an Energy-Efficient Economy, 2007
  • Honorable Mention (Custom Process Rebate and Nonprofit Affordable Housing programs) American Council for an Energy-Efficient Economy, 2007
  • Crystal Awards Luxury on Demand campaign launch, American Marketing Association Houston Chapter, 2007
  • Crystal Awards Luxury on Demand brochure, American Marketing Association Houston Chapter, 2007
  • #1 Overall Customer Satisfaction, J.D. Power and Associates 2006 Gas Utility Customer Satisfaction Survey, Midwest Region, 2006 
  • Silver Circle Award, Minnesota Better Business Bureau, 2006